Please read these terms of service (the “Terms”) carefully before using www.working-in-balance.co.uk (the “Website”).  The Website is operated by Living In Balance Limited (“us”, “we”, the “Company” or “Living In Balance”). These Terms set forth the legally binding terms and conditions for your use of the Website at www.working-in-balance.co.uk.  Capitalised terms shall have the meanings provided.


1.1. Acceptance: By accessing, registering or using the Website or by otherwise agreeing to use the Company’s services or registering for any of our courses (collectively, the “Services”), you agree to these Terms. You are only authorized to use the Website and the services (regardless of whether your access or use is intended) if you agree to abide by all applicable laws and these Terms. If you do not agree with the Terms, you should leave the Website and discontinue use of the Company’s Services immediately.

1.2. Amendment: Living In Balance reserves the right to change these Terms from time to time. You are responsible for reviewing these Terms and any amended terms posted on the Website or otherwise notified to you. Your continued use of the Website and/or the Services constitutes your agreement to these Terms as amended. The Company will be bound by any amendment to these Terms only to the extent that such amendments have been approved in writing by a director of Living In Balance.

1.3. Entire agreement; no waiver: These Terms, together with our Privacy Policy, and any other legal notices published by the Company on the Website, shall constitute the entire agreement between you and Living In Balance concerning the Website. If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and the Company’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.


2.1. You acknowledge that Living In Balance charges fees for its Services (the “Fees”), and the Company reserves the right to change the Fees from time to time in its discretion.

2.2. If you would like to make a booking for a Service (g., a course, seminar, forum or regional forum) featured on our ‘Course Booking’ page of the Website, please click the ‘Book Now’ buttons for the relevant Service.

2.3. When you have completed the booking process, you will receive an email confirming that your booking (a “Services Booking”) has been received (but does not guarantee availability). If you do not receive this within 5 working days of your Services Booking, please email toby@living-balance.co.uk.

2.4. If you have any special needs or requirements, please ensure they are detailed clearly when you make your Services Booking. Alternatively, please contact the toby@living-balance.co.uk to discuss further.

2.5. What is and isn’t included in your Service Booking:

Fees include presentations, listed workshops and/or discussions, listed attendee materials, coffee and tea, and lunch (where included in the relevant Service programme).

Fees do not include any accommodation or evening meals.


3.1. Service Bookings made through the Website must be paid immediately through a valid PayPal®

3.2. Contact toby@living-balance.co.uk to request an invoice for any other payment method. Invoices must be paid fourteen days from the invoice date, or before the start of the relevant Service, whichever is the earlier.

3.3. If booking other than through the Website and paying by credit or debit card, it is essential that all relevant sections of the relevant booking form are completed, including the last three digits of the security code on the reverse of the card, or four digits on the front of AMEX® cards.


Fee quotations for ‘In-House Training’ Services are given on the basis of reasonable assumptions about costs. Notwithstanding any quotation, Working In Balance may reasonably increase the quoted Fees for In-House Training Services in proportion to the difference between assumed costs and the actual costs (whether direct or indirect) incurred by Working In Balance in the development, production or supply of such In-House Training Services up to the date on which such Services are presented or delivered. All quotations for the supply of In-House Training Services shall be valid for thirty (30) days from the date on which the relevant quotation from Working In Balance is provided.


All details of the Services (e.g., course, seminar, forum or regional forum programmes and tutors/speakers) are correct at the time of producing the Website pages. Due to unforeseen circumstances, occasionally it is necessary to make alterations to presenters and programme content.


If a Service has less than 4 registered attendees fourteen (14) days prior to the Service start date, the Company reserves the right to either: i) cancel the relevant Service and refund all monies paid for said Service; or ii) reschedule the Service (to the extent the rescheduled date or dates meet with your timetable). The Company will provide any relevant information to the attendees with as much notice as possible and offer alternative Services where possible.


7.1. Cancelations must be made by contacting toby@living-balance.co.uk and any refund of Fees will be as below. If the Service Bookings cancellation is made:

7.2. Thirty (30) or more days before the Service start date, you will be refunded 90% of the relevant Fees (the reflects an administration fee of 10% of the relevant Fees);

7.3. Between fifteen (15) and thirty (30) days before the Service start date, you will be refunded 50% of the relevant Fees and

7.4. Fourteen (14) days or less before the Service start date, you will not be entitled to any refund of Fees.


8.1. You may transfer your Service Booking to another person at any time prior to the Service start date. Where substitution takes place less than 14 days before the Service start date the Company will charge an administration fee equal to 10% of the relevant Fees.

8.2. Any transfer from one Service date to another, or from one Service to a different Service, will be treated as a cancellation of the original Service Booking and a separate new Service Booking; as such, all transfers will be subject to Section 7 (Cancellation by You),


9.1. The Fees for each Service shall be the Fee in the relevant Service description at the date of purchase (subject to any volume discounts set out in the price list).

9.2. The Fees for each Service is subject to change at any time at the Company’s sole discretion. You must check the Website for the Fees prices before purchasing any

9.3. All Fees, unless otherwise stated, include VAT at the standard prevailing rate (currently 20%). If you make your booking from a business outside the United Kingdom you may be able to reclaim the VAT. All the advice and forms that you need to reclaim VAT can be found at hmrc.gov.uk.


10.1. The Website may contain links to third-party sites that are not owned or controlled by the Company.

10.2. Living in Balance has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.


We may terminate your access to the Website, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of these Terms that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.


12.1. The content on the Website, including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like (the “Content”) and the trademarks, service marks and logos contained therein (the “Marks”), are owned by or licensed to Living In Balance, subject to copyright and other intellectual property rights under the law. Content on the Website is provided to you as is for your information and personal use only and may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Living In Balance reserves all rights not expressly granted in and to the Website and the Content. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the website or services, provided by you to the Company are non-confidential and shall become the sole property of Living In Balance.

12.2. You agree to not engage in the use, copying, or distribution of any of the Content other than expressly permitted herein. You agree not to circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any Content or enforce limitations on use of the website or the Content therein.

12.3. “Working In Balance” and graphics, logos, wordmarks, and designs are the property of Living In Balance in the United Kingdom and/or other countries and may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Living In Balance.


By accessing, registering or using the Website or by otherwise agreeing to use the Services, on behalf of yourself, your heirs, personal representatives and/or assigns, you hereby: (1) agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by you in relation to the Services; and (2) release, indemnify, and hold harmless Living In Balance, subsidiary affiliate entities and franchisees, and each of their respective members, employees and representatives and agents, and each of their respective successors and assigns and all others, from any and all responsibility, claims, actions, suits, procedures, costs, expenses, damages, and liabilities to the fullest extent allowed by law arising out of or in any way related to participation in the Services.


14.1. These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

14.2. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).


YOU AND LIVING IN BALANCE AGREE THAT, EXCEPT AS MAY OTHERWISE BE PROVIDED IN REGARD TO SPECIFIC SERVICES ON THE WEBSITE IN ANY SPECIFIC TERMS APPLICABLE TO THOSE SERVICES, THE SOLE AND EXCLUSIVE FORUM AND REMEDY FOR ANY AND ALL DISPUTES AND CLAIMS RELATING IN ANY WAY TO OR ARISING OUT OF THESE TERMS OF USE, THE WEBSITE AND/OR THE SERVICE (INCLUDING YOUR VISIT TO OR USE OF THE WEBSITE AND/OR THE SERVICE) SHALL BE FINAL AND BINDING ARBITRATION, except that to the extent that either of us has in any manner infringed upon or violated or threatened to infringe upon or violate the other party’s patent, copyright, trademark or trade secret rights, or you have otherwise violated any of the Terms, then you acknowledge that arbitration is not an adequate remedy at law and that injunctive or other appropriate relief may be sought.


If you have any questions about these Terms, the practices of Living In Balance or the Services, or your dealings with the Website, please contact us at:

Living In Balance Limited
17 Napier House
Elva Way
East Sussex
TN39 5BF

Email: toby@living-balance.co.uk

These Terms have been updated and effective as of 23 November 2016.



Living In Balance Limited takes the security and privacy of our customers very seriously.
 Meaning of Capitalized terms are as defined in the Company’s terms of service (the “Terms”).  The information we collect via the Website may include:

1.  Any personal details you provide us with through forms, the Website and emails, such as name, address, telephone number, etc.

2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.

3. Your preferences and use of email updates, recorded by emails we send you.

4. Your IP Address (this is a string of numbers unique to your computer that is recorded by our web server when you use our site)

5. Recorded data which allows the Website to recognise you and your preferred settings (cookies), preventing you from needing to provide information on subsequent visits to the Website. Your browser can be programmed to warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility.

Any personal data we collect from the Website will be used in accordance with the Data Protection Act 1998 and all other applicable laws, and may be used to:

1. process your sale;

2. provide after sales service (the Company may pass your details to another organisation to supply/deliver products);

3. send you information on other products and services (in such a case you will be offered the option to opt out before completing your purchase); and

4. to allow third-party contractors (teachers, etc.) to perform services for us (under these circumstances, those third-party contractors will safeguard this information only use it for the purposes for which it was supplied, although we are not responsible for ensuring this).

We will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Personal information we collect is stored in secure operating environments that are not available to the public. We will protect your personal information no matter where we process or store your data.

From time to time, it may be necessary for us to review and revise this Privacy Policy. We reserve the right to change our Privacy Policy at any time and, should this occur, the amendment will be posted on the Website.

You have the right to request a copy of any information that we currently hold about you. In order to receive this, please send your contact details including address and payment of £5 to cover administration expenses to the following address:

Living In Balance Limited (attn: Privacy)
17 Napier House
Elva Way
East Sussex
TN39 5BF

Email: toby@living-balance.co.uk

This Privacy Policy only covers www.working-in-balance.co.uk. Any other websites which may be linked are not included in this Privacy Policy.